Compassionate Leadership in Times of Trauma

by Carol Zizzo

When faced with unexpected trauma, a company’s first response is usually shock, followed by a basic survival response. But companies and leaders in trauma must find ways to move forward in the face of an overwhelming urge to stop everything.

On October 6^th, our company experienced a traumatic shock. Our leader, Dede Henley, received the news that her twenty-year-old daughter Carly had committed suicide. We are a small, closely-knit group, and we all knew Carly. Our entire company has experienced a trauma. Now we are faced with the need to work together in new ways to take care of our clients, ourselves, and our business. 

In Leading in Times of Trauma, Jane E. Dutton provides a roadmap for action during times of trauma: the way of the compassionate leader.

During times of collective pain and confusion, compassionate leaders take some form of public action, however small, that is intended to ease people's pain and inspire others to act. Compassionate leaders uniformly provide two things: a "context for meaning"--creating an environment in which people can freely express and discuss how they feel--and a "context for action"--creating an environment in which those who experience or witness pain can find ways to alleviate their own and others' suffering.

Our team and our leader have taken this advice to heart. We are working together to create context and meaning both inside and outside our company. We are providing a context for action that encourages a full range of emotional expression and ways to channel those feelings into something that can make a difference, to the grieving and to those who never knew Carly.

As part of creating an environment for people to freely express and discuss how they feel, Dede has courageously embraced thousands of grieving young people and has accepted the support of our colleagues and our clients. As the rest of us continue to deliver our work, we are having open conversations about what has happened, as they seem appropriate. We are left with even more appreciation for the courage it takes to lead authentically and compassionately during times of great challenge.

We are seeking actions that help us move toward healing and purpose. One of the ways our company and Dede’s family have responded to our crisis is the creation and support of the Carly Henley Project. This context for action is helping us address our grief openly and to move our experience into the community with purpose.

We are different now. Each day we are stretched into new experiences of collaboration and leadership. We have a much deeper and richer context for our work and for what is possible when a team is faced with a traumatic event. We are leaning into the relationships we have built over the last seven years for the support we need to take great care of our business.

We are learning that catastrophe speeds up a collaborative process. We suspend the obstacles that the mind creates; the heart opens; and actions that didn’t seem reasonable or possible take flight. As we follow Dutton’s advice, we are coming together in new and surprising ways in our work and our relationships.

We are deeply grateful for the amazing community generosity, the acts of service and support from our clients and professional colleagues, and all the shared moments that are impossible to adequately speak. We are learning new meanings for compassionate leadership.

Creating a "Workable" Life

Part of being a true leader is being able to be honest about both what is working well and what’s not working in any given situation. To do that, you must be paying attention – mostly to your own gut and sensibilities. You know when something isn’t working because generally people are suffering and struggling. It doesn’t work to force an outcome, to make something happen. I’ve come to trust that if I have to force something, it may not be time for this particular thing to come to fruition.

Consider that life can be much more effortless. You really can find the path of least resistance. Mihaly Csikszentmihalyicalls this “Flow.” According to Csíkszentmihályi, flow is completely focused motivation. It is a single-minded immersion and represents perhaps the ultimate in harnessing the emotions in the service of performing and learning. In “flow,” the emotions are not just contained and channeled, but positive, energized, and aligned with the task at hand. The hallmark of flow is a feeling of spontaneous joy, even rapture, while performing a task.

I say, to get there, you need to identify what’s not working in your life – at work, at home, in all the roles you play. Make a list (yes, it might be long!). Then, ask yourself what’s needed to have each of the things that currently doesn’t work, work?

As many of you know, I have traveled to clients as part of my consulting practice for many years. My children have grown up with this. As they grew, my middle daughter became more vocal about her unhappiness with my work. I felt guilty every time I went to work. It was an area of life that wasn’t working for me.

I know this is a challenge for many women. Carol Evans, CEO and President of Working Mother magazine, calls this “The National Guilt Trip.” It’s what happens when you take 24 million working mothers and put them into offices and communities that cling to the concept that men should work and moms should stay home. This cultural contradiction plagues us. We want to work, in some cases we need to work, and many of us love to work. And we love our families. Women become paralyzed by this contradiction.

One day, my daughter, Carly, met me at the door at the end of a five-day business trip. She was 15. She said to me, “I need you at home. I need a mom right now.” She was clear. She knew what would work for her and what wasn’t. The truth was, after nearly 20 years on the road, it really wasn’t working for me either, though I could not see the alternatives. But, my daughter’s truth rang clear. I needed to work closer to home.

Within six months, I was off the road. I had cultivated clients right here in the Seattle area, something I had not considered doable before. I could now enroll in classes and actually be able to attend them. I could now participate more actively in my community. I love life off the road. And it works for me, for my family and for my consulting practice.

What’s not working in your life? Listen to the complaints of those you love. Underneath it may be something that really doesn’t work. Start to create workability in every area of your leadership and life.

Virtual Leadership

Today I got an email suggesting twenty-five things about to become extinct in America. Some were surprising only because they seemed to be already extinct: the milkman; drive-in theaters; mumps and measles. But also on the list were some long-standing staples of everyday life: the U.S. Postal Service, the Yellow Pages, and personal checks. It’s shocking to imagine them going away completely, yet the Internet age has rendered them obsolete and redundant.

As a team we have been discussing the same question leaders everywhere ask themselves: how will we adapt our structures, services and delivery to such a rapidly changing world? How will we develop leaders from the inside out—working at the personal level—when more and more of the world is impersonal, remote, and virtual? Despite any arguments that it can’t be done, the fact is that we must create new ways to provide powerful, relevant, results-producing coaching without being face-to-face with our clients. We must imagine new development modalities that will serve future leaders.

We’re exploring webinars, virtual meetings, weblogs and more. We are twittering, blogging and Facebooking. These modalities are likely a pre-cursor to the way we will stay connected, learn and develop in the future. We are listening to people who are imagining the future. Bob Johansen, from The Institute of the Future, has published a great book called, “Leaders Make the Future.” This is the challenge for us all. Will you wait to become extinct, or will you make for yourself a future where you can serve and offer your highest and best?